Account Management Associate (Corporate Sales)
Job Description
The successful candidate will be part of Singapore Sales (Corporate Sales) Team, under the Sales & Marketing Division.
Key Responsibilities:
- Responsible for the revenue performance of corporate accounts assigned
- Understand corporate accounts’ travel policies and needs (key routes, travel class, price sensitivity)
- Prepare account plans and conduct regular reviews with corporate accounts and ensuring their commitment to the agreed targets
- Propose and execute interventions as needed to drive performance via sales levers (e.g. discount levels, overall net pricing, soft benefits, etc.)
- File sales reports and action plans in Sales Management Tool (SMT)
- Develop and maintain good relationship with corporate travel managers, procurement personnel and all key influencers within the corporate accounts including regular travelers and their travel arrangers
- Embark on initiatives to create brand affinity with corporate travelers and their travel arrangers
- Coordinate performance review, engagement and interventions with Global Account Managers for global corporate accounts
- Maintain good working relationships with travel management companies (TMCs)
- Organize corporate engagement events
- Participate in corporate RFPs and negotiate corporate agreements of existing and/or new corporate accounts
- Represent SIA in industry events, trade shows, fairs, etc.
- Meet, present and sign up new accounts based on leads and referrals from TMCs, Corporate Sales Support Desk, etc
- Gather market intelligence on competitors' activities in the corporate segment
- Any other duties as assigned.
Requirements
- Diploma in any discipline
- Prior experience in the aviation industry will be an advantage
- Customer-focused and results-focused
- Good communication and interpersonal skills
- Familiarity with Excel, Word, PowerPoint
We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.
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