Assistant Manager Cabin Crew Learning & Development

Job Description

The successful candidate will be in Cabin Crew Learning & Development (CCLD) department of Cabin Crew division. 

Key Responsibilities 

• Manage Wine & Spirit Education Trust (WSET) Wine & Spirits qualifications and Air Sommeliers Program.
• Manage In-Flight Entertainment (IFE) related training program.
• Manage the Rank Trainers' portfolio to ensure trainer quality is maintained and sufficient manpower is available to meet training requirements.
• Support in-house trainer development by managing upskilling initiatives and sponsorship programmes.
• Plan and facilitate regular trainer engagement sessions to encourage collaboration, shared learning, and ongoing development.
• Manage Business Class Training modules to ensure content is regularly updated for relevance and learning effectiveness.
• Support courseware review and development, co-create storyboards, learning and result analytics.
• Custodian of Training Summits and Conferences for CCLD Rank Trainers/Senior Rank Trainers/Line Instructors.
• Assist in additional duties / projects when assigned.

Requirements

• A university degree in any discipline is acceptable
• Training-related qualifications (such as ACTA, ACLP, DACE, DDDLP)
• Project management (which includes project planning and use of project management tools such as JIRA)
• Product management (which includes requirements gathering and quality assurance testing)
• Data analysis, and any proficiency in data visualisation will be advantageous
• Proficient in Microsoft Office, with emphasis in Microsoft Excel
• Knowledge of learning and development methods
• Familiar with e-learning platforms and digital tools
• Prior experience as cabin crew will be advantageous
• Good interpersonal and communication skills
• Analytical with a keen sense for numbers
• Ability to manage projects independently
• Team player
• Resourceful and adaptable
• Detail oriented

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.