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Assistant Manager Cabin Crew Learning & Development

Job Description

The successful candidate will be in Cabin Crew Learning & Development department of Cabin Crew division. 


Key Responsibilities 

  • Deliver quality training for Cabin Crew Readiness Programme (CCRP) trainees and Returning Crew Scheme (RCS) crew to inculcate service excellence.
  • Conduct wet run assessments to ensure standards are maintained.
  • Manage the Foreign Language Scheme (French Qualified / German Qualified) contracts with vendors and facilitate the intensive and refresher programmes to ensure crew maintain their annual proficiency records.
  • Develop and maintain B737 Narrow-body (NB) courseware and training programme for Wide-body (WB) to NB conversion to ensure crew fulfil operational requirements based on post-COVID priorities.
  • Manage the Regulatory courses and e-learning modules to ensure all content are updated timely and crew maintain their recency records in accordance with the guidelines set by the respective authorities.
  • Drive Data Analytics and support the development of CCLD dashboard and Training Portal to streamline processes and increase automation.
  • Drive sustainability related initiatives in CCLD.
  • Assist in additional duties / projects when assigned.

 

Requirements

  • A university degree in any discipline is acceptable
  • Project management (which includes project planning and use of PM tools such as JIRA)
  • Product management (which includes requirements gathering and quality assurance testing)
  • Data analysis, and any proficiency in data visualisation will be advantageous
  • Proficient in Microsoft Office, with emphasis in Microsoft Excel
  • Training-related qualifications (such as ACTA, ACLP, DACE) would be an advantage
  • Knowledge of learning and development methods
  • Familiar with e-learning platforms and digital tools
  • Good interpersonal and communication skills
  • Analytical with a keen sense for numbers
  • Ability to manage projects independently
  • Team player
  • Resourceful and adaptable
  • Detail oriented

 

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.
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