Associate (Passenger Revenue Control)

Job Description

The successful candidate will be a member of the Finance division’s Credit Card Billing Operation Unit whose role is to ensure that SIA’s worldwide direct sales paid by credit cards and other eCommerce payment methods are billed and monies due to SIA duly settled by the card acquirers and reconciled to Accounts Receivable.  He/she would also be involved in backroom processes that impact on customer-servicing e.g. ensuring that funds for unused tickets are credited to cardholders, and billing/refund dispute are resolved fairly and promptly through card acquirers to minimise financial losses and maintain SIA’s good customer service.   

Over and above these operational duties, the incumbent may be called upon to participate in systems automation work such as user acceptance testing and assisting the Executive in implementation and resolving teething issues if applicable.    

Key Responsibilities
Ensure timely, accurate and complete processing of all credit card billings and refunds for tickets and other accountable documents. 

• Retrieve and send exception reports to IT dept. for investigation
• Monitor their response; escalate to section head for follow-up if there is delayed response
• Prepare and perform manual billing where applicable to meet set KPIs  

Perform the reconciliation for the card brand(s) assigned

• Prepare necessary documentation/working to support reconciliation in SAP
• Investigate discrepancies between amounts posted in SAP Accounts Receivables and settlement received; escalate to supervisor/section head to ensure prompt clearance of the accounts under his/her charge

Handling of billing/refund queries and chargeback disputes 

• Ensure prompt investigation and resolution of all credit card retrieval requests and chargeback with Acquiring Banks / Credit Card Companies within specified timelines.

Provide team support by covering for colleagues on specific functions when latter is away from office   

Any ad hoc work assigned by Executive or Department Head.

Requirements

• Possesses a Polytechnic Diploma or equivalent in Accounting, Finance, Business or IT-related discipline
• Proficient in Microsoft Office, including Word and Excel
• Prior experience in accounting or reconciliation work and/or working knowledge of the airline or hospitality industry would be advantageous.
• Prior experience in using automation tools would be advantageous.
• Good Interpersonal and communication skills
• Meticulous & task-oriented  
• Good time management skills
• Self-driven, able to work independently and in a team

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.