Associate Customer Experience

Job Description

The successful incumbent will be part of the Inflight Entertainment and Connectivity Department within Customer Experience Division. 

 

Key Responsibilities

  • Liaison with vendors and studios in the selection of monthly programmes (eg. movies, TV shows, music etc) for the onboard Inflight Entertainment system.
  • Maintenance of KrisWorld Digital platform and content.
  • Collation of customer satisfaction data related to Inflight Entertainment, to facilitate the data analysis by the Inflight Entertainment media team.
  • Support product development activities, including supporting the testing of new Inflight Entertainment applications (e.g. testing of Inflight Entertainment UX/UI changes).
  • Research and collation of raw market research/benchmarking data, to facilitate subsequent in-depth analysis by the team.
  • Assist the team on the launch of content campaigns and publicity.
  • Investigate and response to customer feedback.
  • Responsible for the department administration functions e.g. invoice handling, security clearance etc.

 

Requirements

  • Possess a diploma.
  • Has keen interest and appreciation of movies, TV programs and music.
  • Has passion for innovation and product ideation/development. Be tech savvy and has interest in keeping up with evolving technology.
  • Has interest in learning or has experience in working with data.
  • Able to work independently, self-driven, and able to communicate well with various stakeholders.
  • Comfortable working with data sets.
  • Able to work on the common applications e.g. excel, words, power point etc.
  • IT savviness or receptive to digitalisation mindset preferred.


We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified. 

1604