Associate Customer Experience

Job Description

The successful incumbent will be part of the Inflight Entertainment and Connectivity department with in Customer Experience Division. 

Key Responsibilities

• Liaison with Content Service Provider (CSP) and preparation of materials/data to facilitate the monthly content curation activities for the IFE media team.
• Maintenance of KrisWorld Digital platform and content.
• Collation of data related to IFE content CSAT to facilitate the data analysis by the IFE media team.
• Support IFE product development innovation activities, including supporting the testing of new IFE products (e.g. testing of IFE GUI changes).
• Research and collation of raw market research/benchmarking data, to facilitate subsequent in-depth analysis by the IFE media team.
• Assist the IFE media team on the launch of content campaigns and publicity.
• Investigate and response to customer feedback from 1Point cases and CCVRs.
• Responsible for the department administration functions e.g. invoice handling, security clearance etc.

Requirements

• Possess a diploma.
• Has keen interest and appreciation of movies, TV programs and music.
• Has passion for innovation and product ideation/development. Be tech savvy and has interest in keeping up with evolving technology.
• Has interest in learning or has experience in working with data.
• Able to work independently, self-driven, and able to communicate well with various stakeholders.
• Comfortable working with data sets.
• Able to work on the common applications e.g. excel, words, power point etc.
• IT savviness or receptive to digitalisation mindset preferred.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.