Associate Digital and Learner Experience

Job Description

The successful candidate will be part of Corporate Learning Centre (CLC) of SIA Human Resource Division. He/she will be working with internal staff and external training providers, coordinating learning related matters and delivering a best-in-class learning experience. He/she will also be playing a supporting role in the Learner Experience team, enabling smooth and timely operations. 
 
Key Responsibilities

1. Digital and System Administration 

• Perform operational task relating to LMS, i.e. preparing upload templates for new/update to profiles, etc. 
• Support in monitoring and responding to queries pertaining to Learning Management System. 
• Manage IT assets in CLC as Line IT Coordinator (LIC). 

2. Reporting of Training Data 

• Support in management of CLC Training Dashboard. 
• Preparing of monthly training compliance data for reporting. 

3. Ensure that all the necessary resources and logistics are allocated, delivered and set up for courses to run smoothly.

i.    Pre-course administration:

• Support in pre-course self-registration exercise, i.e. setting up of courses and creation of classes in LMS. 
• Ensure course information and materials are sent to instructors and participants promptly. 
• Book venues and allocate IT resources for upcoming courses/update calendar/tracking sheet accordingly. 
• Ensure classrooms/breakout rooms are prepared and set up accordingly before courses. 
• Coordinate with hotel on accommodation and transportation arrangement for overseas participants. 
• Ensure necessary security clearances booking of F&B are arranged and prepared before courses.

ii.    During-course administration

• Ensure smooth F&B service during courses (e.g. work with vendors to provide meals and set-up)
• Assist in resolving any ad-hoc issues which may occur during courses (e.g. equipment failure, last minute changes to course details, etc.)

iii.    Post-course administration

• Liaise with external training providers for attendance tracking and invoicing matters. 
• Collate Course Evaluation Questionnaire (CEQ) scores and attendance list.
• Liaise with Course Managers and Finance for invoice creation and payment.

Requirements

• Diploma in any discipline, preferably in HR and/or IT 
• Prior experience in Learning and Development, administration and/or coordination function would be advantageous. 
• Working knowledge of Microsoft Office Suite and Learning Management System (LMS). 
• Prior experience using SuccessFactors Learning Management System would be advantageous. 
• Prior experience with Tableau would be advantageous. 
• Able to communicate clearly in written English. 
• Able to work independently and adhering to specified deadlines. 
• Team player with strong interpersonal and communication skills; able to manage stakeholders and business users. 

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.