Associate Learner Experience (2 Years Contract)

Job Description

The successful candidate will be part of Corporate Learning Centre (CLC) of SIA Human Resources Division. He/she will be working with internal staff and external training providers, coordinating learning related matters and delivering a best-in-class learning experience. He/she will also be playing a supporting role in the Learner Experience team, enabling smooth and timely operations. He/She will also be supporting similar training operations and administrative matters for the Singapore Airlines Academy.

This is a 2 years contract position.

 
Key Responsibilities

Ensure necessary resources and logistics are allocated, delivered, and set up for courses/learning journeys to run smoothly. Duties include but not limited to the following: 

Pre-course administration

• Partner course managers in the design and development of learning journey with the focus of ensuring a pleasant learning experience 
• Support course managers on course creation and registration in LMS   
• Book venues and allocate IT resources for upcoming courses/update calendar/tracking sheet accordingly. 
• Submit security clearance, booking of F&B, and preparation of directional signages for face-to-face courses. 
• Coordinate with hotel on accommodation and transportation arrangement. 
• Manage classrooms and meeting rooms set up before courses.  
• Coordinate the printing and delivery for training materials. 
• Create and send meeting link to participants for virtual courses. 
• Send course materials and information to participants to inform them about course details. 
• Attend to rescheduling and withdrawal request. 
• Collate details of external learners and submit for security clearance into the training premises 

During-course administration 

• Ensure smooth F&B service during courses (e.g. work with vendors to provide meals and set-up) 
• Assist in resolving any ad-hoc issues which may occur during courses (e.g. equipment failure, last minute changes to course details, etc.) 

Post-course administration 

• Liaise with external training providers for attendance tracking and invoicing matters. 
• Collate Course Evaluation Questionnaire (CEQ) scores and attendance list. 
• Liaise with Course Managers and Finance for invoice creation and payment. 
• Prepare learning metrices (e.g. course utilisation rate, completion rate, CEQ) for analysis 
• Review the learning services delivery and identify way(s) to enhance learner experience 

Requirements

• Possess a Polytechnic Diploma in any discipline, preferably in HR.
• Advanced Certificate in Learning and Performance (ACLP) would be advantageous. 
• Prior experience in Learning and Development, administration and/or coordination function would be advantageous. 
• Working knowledge of Microsoft Office & Suite. Prior experience using Success Factors Learning Management System would be advantageous. 
• Able to communicate clearly in written English. 
• Able to work independently and adhering to specified deadlines. 
• Team player with strong interpersonal and communication skills; able to manage stakeholders and business users. 

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.