Associate Learner Experience

Job Description

The successful candidate will be part of Corporate Learning Centre (CLC) of SIA Human Resources Division. He/she will be working with internal staff and external training providers, coordinating learning related matters and delivering a best-in-class learning experience. He/she will also be playing a supporting role in the Learner Experience team, enabling smooth and timely operations. He/She will also be supporting similar training operations and administrative matters for the Singapore Airlines Academy.

 
Key Responsibilities

Ensure necessary resources and logistics are allocated, delivered, and set up for courses/learning journeys to run smoothly. Duties include but not limited to the following: 

Pre-course administration

• Partner course managers in the design and development of learning journey with the focus of ensuring a pleasant learning experience 
• Support course managers on course creation and registration in LMS   
• Book venues and allocate IT resources for upcoming courses/update calendar/tracking sheet accordingly. 
• Submit security clearance, booking of F&B, and preparation of directional signages for face-to-face courses. 
• Coordinate with hotel on accommodation and transportation arrangement. 
• Manage classrooms and meeting rooms set up before courses.  
• Coordinate the printing and delivery for training materials. 
• Create and send meeting link to participants for virtual courses. 
• Send course materials and information to participants to inform them about course details. 
• Attend to rescheduling and withdrawal request. 
• Collate details of external learners and submit for security clearance into the training premises 

During-course administration 

• Ensure smooth F&B service during courses (e.g. work with vendors to provide meals and set-up) 
• Assist in resolving any ad-hoc issues which may occur during courses (e.g. equipment failure, last minute changes to course details, etc.) 

Post-course administration 

• Liaise with external training providers for attendance tracking and invoicing matters. 
• Collate Course Evaluation Questionnaire (CEQ) scores and attendance list. 
• Liaise with Course Managers and Finance for invoice creation and payment. 
• Prepare learning metrices (e.g. course utilisation rate, completion rate, CEQ) for analysis 
• Review the learning services delivery and identify way(s) to enhance learner experience 

Requirements

• Possess a Polytechnic Diploma in any discipline, preferably in HR.
• Advanced Certificate in Learning and Performance (ACLP) would be advantageous. 
• Prior experience in Learning and Development, administration and/or coordination function would be advantageous. 
• Working knowledge of Microsoft Office & Suite. Prior experience using Success Factors Learning Management System would be advantageous. 
• Able to communicate clearly in written English. 
• Able to work independently and adhering to specified deadlines. 
• Team player with strong interpersonal and communication skills; able to manage stakeholders and business users. 

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.