Associate Product Experience

Job Description

The successful candidate will be part of the Inflight Entertainment Department within our Customer Experience Division.

Key Responsibilities:

• To monitor in-flight entertainment (IFE) condition and performance, and headsets operations with internal stakeholders (Engineering, Cabin Crew, Lounge Development and Inflight Operations) and external suppliers.
• To support user testing in the development of (IFE) applications and enhancements.
• Liaison with Technical Services team in the monitoring of IFE condition and performance, and investigation of lapses. Liaise with Customer Affairs for reply to customer feedback.
• Charting, reporting and analysis of IFE condition Customer Satisfaction (CSAT) performance.
• To support the logistics and operations of headsets and related items and perform regular checks/audits on appointed headset maintenance vendors.
• To ensure sufficient inventory and smooth operations for headset and related items

Requirements

• Diploma holder
• Is tech savvy and has interest in keeping up with evolving technology.
• Has interest in learning or has experience in working with data.
• Has passion for innovation and product ideation/development.
• Able to work independently, self-driven, and able to communicate well with various stakeholders.
• Comfortable working with data sets.
• Able to work on the common applications e.g. excel, words, power point etc.
• IT savviness or receptive to digitalisation mindset preferred.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.