Cargo - Account Officer

Job Description

The successful candidate will be part of Singapore Sales (Cargo) team in Cargo Division. He/she will be involved in maximising Sales revenue from freight forwarders to meet performance indicators (e.g. revenue, loads and load factor) for the station set by Sales & Marketing Division.

Responsibilities
1) Revenue/ tonnage performance 

• Monitor forwarders’ performance and gather market intelligence on competitor activities/ key accounts to facilitate the formulation of appropriate sales strategies.
• Engage forwarders regularly to strengthen business relationship and willing to meet customers’ occasional requests outside office hours.
• Action on Cargo Space Management (CSM) requests for adhoc support on weak flights by contacting forwarders for more supports.
• Monitor and review forwarders allocation utilization with Sales Managers.
• Gather market intelligent from the forwarders on the cargo situation and demand locally.
   

2) Account management function

• Primary contact for a number of key forwarders and take responsibility for their performance.
• Respond to SQ appointed forwarders and SIN based GSAs requests for quotation (RFQ) for adhoc shipments via SFM/email/calls.
• Liaise with SIN reservation to secure space for shipments. Escalate to Sales Manager and NPM team to secure space for shipments.
• Consolidate forwarder’s allocation requests and request allocation from the respective Supervisors regions in charge and Sales Managers.
• Inform forwarders for  space allocation revisions or changes as and when required.
   

3) Operational matters and other duties

• Work closely with operational department to check on loadability of shipment and space requirements before requesting for space to CSM.
• Liaise with destination stations to check on technical requirements. Eg: security arrangement at destination, onward trucking at destination, flatbed truck and crane availability, MDL weight limit, clearance time at destination etc.
• Liaise with internal departments to check on pricing matters. Eg; Cost of onward trucking, cost of interline arrangement, early lodge in charges, cool room charges.
• Coordinate and work closely with various departments to secure additional capacity, plan trucking arrangements and charters.
• Update Sales Force Mobility on the adhoc booking and shipments’ status.
• Work with Sales Support team to prepare contracts.
• Work with accounts to investigate and verify post flight billing disputes.
• Assist forwarders on IT system matters such as FHL/FWB messaging procedures.

Requirements

• Diploma holder in Logistic, Marketing, Business or Sales-related courses
• Experience in air cargo industry, with Sales & Accounts servicing experience.  
• Preferably with driver’s license and own vehicle
• Knowledge of local air cargo operations
• System knowledge and IT skills (eg: MS words, excel, SFM, and etc)
• Possess good communication and interpersonal skills
• Good negotiation and analytical skills
• Good interpersonal skills
• Customer-focused and service-oriented
• Ability to persuade

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.