Cargo - Account Officer
Job Description
The successful candidate will be part of Singapore Sales (Cargo) team in Cargo Division. He/she will be involved in maximising Sales revenue from freight forwarders to meet performance indicators (e.g. revenue, loads and load factor) for the station set by Sales & Marketing Division.
Responsibilities
A. Revenue/ tonnage performance
- Monitor forwarder performance and gather market intelligence on competitor activities/ key accounts to support sales strategies.
- Maintain regular engage with forwarders; support occasional within/after-hours customer requsts.
- Action on Cargo Space Management (CSM) requests for adhoc support on weak flights by contacting forwarders for more supports
- Gather market intelligent on local cargo demand and conditions via forwarders.
B. Account management function
- Serve as primary contact for assigned key forwarders and take responsibility for their performance.
- Coordinate with SIN reservation to secure space; escalate to Sales Manager when required.
- Consolidate allocation requests and request allocation from the respective regional Supervisors and Sales Managers
C. Operational matters and other duties
- Work closely with operational department to check on loadability of shipment and space requirements before requesting for space.
- Coordinate with destination stations on operational/ technical requirements (security, trucking, equipment, weight limit/clearance and etc).
- Liaise internally on pricing related items (trucking, interline, cool room charges and etc) to support shipment movement.
- Coordinate cross functionally to secure capacity, trucking arrangements.
- Work with Sales Support/account team to prepare contracts and adhoc shipment rating; investigate and verify post flight billing disputes.
Requirements
- Diploma holder in Logistic, Marketing, Business or Sales-related courses
- Experience in air cargo industry, with Sales & Accounts servicing experience.
- Preferably with driver’s license and own vehicle
- Knowledge of local air cargo operations
- System knowledge and IT skills (eg: MS words, excel, SFM, and etc)
- Possess good communication and interpersonal skills
- Good negotiation and analytical skills
- Good interpersonal skills
- Customer-focused and service-oriented
- Ability to persuade
We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.