Cargo - Associate Cargo Sin Sales Support (1-year contract)

Job Description

The successful candidate will be part of Singapore Sales (Cargo) team in Cargo Division. He/she will be involved in preparation of contracts, filing of rates in iCargo system and ensure correct billing for ULD shipments and other shipments with exceptions.

Key Responsibilities

• Ensure billings in iCargo system are prompt and accurate
• Investigate and resolve validation failures in iCargo so that Airway Bill (AWB) master records can be created and progress to billing.
• Amend key fields and correct other validation errors for shipments.
• Handle pre-billing queries, including rate compute exceptions, rate mismatches, and rate audit issues.
• Ensure timely and accurate filing of spot rates for ad hoc shipments.
• Investigate rating disputes; compile documentary evidence and raise CCA (Cargo Correction Advice) requests for refunds as appropriate.
• Send out class rates to all agents and monitor acknowledgment receipt.
• Prepare and issue non agent specific AWB requests for charter flights.
• To support agent AWB request if iCargo could not release AWB for agent restock.
• Handle booking requests promptly and able to offer solutions and alternatives.

Requirements

• Diploma holder
• Knowledge in accounting preferred
• Comfortable working with numbers
• Experience in air cargo industry, with Sales & Accounts servicing experience will be beneficial
• Possess good communication and interpersonal skills
• Good negotiation and analytical skills
• Customer-focused and service-oriented 

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.