Catering Manager
Job Description
We are seeking a talented and passionate culinary professional to join the Food and Beverage (F&B) team within Customer Experience Division. You will create and develop an innovative and exquisite range of cuisines for Singapore Airlines' inflight and lounge menus. This role offers a unique opportunity to shape the culinary landscape of international air travel, combining creativity with high-volume catering expertise.
Key Responsibilities
1. Catering Operations and F&B Development
- Create innovative and exquisite cuisines for inflight menus and lounges
- Design appealing dishes that reflect global trends and local specialties
- Leverage local and seasonal produce for uniqueness and cost efficiency
- Stay abreast of evolving F&B trends to inform strategy and offerings
- Conduct and guide meal presentations
- Propose and organize periodic F&B promotions to refresh dining experiences
- Collaborate with various departments to create differentiated dining experiences
2. Project Management
- Engage in customer research and competitor analysis
- Manage F&B costs within budget without compromising quality
- Collaborate with multiple stakeholders, including business units and catering partners
- Lead and motivate catering partners
- Support various F&B activities and projects as required
- Conduct trials with customers and stakeholders to gather data on satisfaction and interest
- Prepare presentations and relevant materials for F&B initiatives
3. Standards and Quality Improvement
- Ensure F&B offerings consistently meet and exceed passenger expectations
- Comply with health and safety regulations
- Monitor and uphold F&B standards in collaboration with the Dining Design & Development department
- Analyze passenger and crew feedback to drive continuous improvement
- Investigate and address concerns related to F&B offerings
- Conduct meal audits and evaluate survey results
- Perform competitor benchmarking to maintain Singapore Airlines' leading position in in-flight dining
- Implement improvements based on customer value drivers and feedback analysis
This role requires a blend of culinary expertise, leadership skills, and business acumen to maintain Singapore Airlines' reputation for excellence in air travel dining while ensuring operational efficiency and customer satisfaction.
Requirements
- A culinary degree or relevant experience in a senior culinary leadership role
- Preferably 8+ years of experience in the premium hospitality industry
- Excellent knowledge of global food trends and service delivery concepts
- Familiar with classic cuisines (including Western, Oriental, Singapore and South-East Asia cuisines).
- Preferably with have lounge, five-star hotel, Michelin-rated restaurant or high volume (e.g. institutional, stadium, cruise line, banquet) catering knowledge or experience.
- Strong expertise in various cuisines, cooking methods, and ingredients
- Knowledge of food development, production, hygiene, safety, and distribution
- Experience in aviation or high-volume catering is advantageous
- Strong communication, leadership, and stakeholder management skills
- Proficiency in basic software and menu planning systems
We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.