Customer Experience Associate

Job Description

The successful candidate will be part of the Customer Experience Culture and Design section within the Customer Experience Department, where he/she will be required to assist with graphic and collaterals design work/projects at basic/mid-level.  In addition, the role will involve some administration and secretarial duties for the section and department.

Key Responsibilities:

• Work independently on simple design decks, digital/physical collaterals, internal website and social posts, confidently articulating/presenting design to stakeholders 
• Have an eye for details and be able to independently refine concepts and designs based on stakeholders’ feedback 
• Oversee quality control and perform checks on final artwork production 
• Assist in design-related work / projects such as roadshows, product showcases, conferences 
• Support section/department in planning, preparing, synthesizing content for experience design workshops, including desktop research, insights collation, ground observations, workshop activities, physical and digital workshop materials etc. 
• Manage the department’s ideation workspace which is open to the rest of SIA to use  
• Assist with monthly feedback statistics compilation, analysis and presentation 
• Manage Department/Section Head(s)’ calendar and schedule meetings as required 
• Other administrative duties, e.g. recording meeting notes, proactive follow up and accurate processing of department staff’s airport pass matters, coordinating department IT matters 

Requirements

• Diploma in Arts, Design or any other related discipline
• Good verbal and written communication skills 
• Willing to learn and upskill  
• Adaptable, able to multi-task and manage tight timelines 
• Experiences required:
• Office 365 
• Adobe Photoshop, Illustrator 
• Adobe Aftereffects, Premiere Pro, InDesign (Good to have) 
• Artwork resizing and scaling (Good to have) 
• Design conceptualization (Good to have) 
• Photography and simple video production (Good to have) 
• Storyboarding and Video editing skills (Good to have) 
• Editing visual assets on Figma (Good to have)  
• Basic understanding of web design principles

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.