Customer Service Officer - Singapore Airlines Service Centre at ION Orchard

Job Description

The successful candidate will be part of SIA's Sales & Marketing Division.

Key Responsibilities include:

• Attend to walk-in customers and perform frontline services at the Service Centre located in ION Orchard. These include:
  • Attending to general enquiries
  • Providing reservations and ticketing services (e.g. making or changing flight bookings, issuing/reissuing tickets, processing refunds)
  • Handling membership related transactions
• Assist in backroom administrative functions and other ad-hoc duties if necessary
• He/She will be rostered for shifts within the daily operating hours of 9am to 6:30pm, including weekends and public holidays, on a rotational basis
   

Requirements

• Minimum of NITEC/Higher NITEC or equivalent
• Work experience in the airline/travel industry or customer services, with knowledge of airline tariffs and ticketing will be an added advantage.
• Working knowledge in Microsoft Office
• Possess good verbal and written communication skills and customer service attributes
• A team player and a quick learner
• Able to adapt quickly in response to changes and have the ability to handle work stress
• Training in essential customer service, transactional skills and systems will be provided

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified