Executive / Senior Executive / Assistant Manager Premium Services (Lounge Operations)

Job Description

The successful candidate will join Airport Operations Department, Customer Services & Operations Division. He/she will be responsible for overseeing the daily operations of the lounges at Changi Airport and delivering service to our passengers in a consistent and effective manner.

Key Responsibilities include:

• Overseeing SQ Premium Service Supervisors (PSSs) and Senior/Passenger Relations Officers (S/PROs) in the daily operations of the lounges.
• Managing vendors and service providers (housekeeping, passenger servicing, catering, maintenance, etc.) contracted to provide product and services to our lounges. This includes daily follow-ups and chairing monthly meetings with the vendors on operational issues.
• To be involved in the selection and performance review of the vendors’ team.
• Formulating Standard Operating Procedures (SOPs) to optimize lounge operations.
• Formulating Business Continuity Planning (BCPs) to ensure the undisrupted operations of the lounges during crisis.
• Handling pax in the lounge.
• Handling flight disruptions (lounge support).
• Involvement in projects involving the development of service deliveries, IT and lounge infrastructure.

Requirements

• A degree in any discipline 
• Keen interest in operations and customer service.
• Good vendor management and communication skills would be plus.
• Must possess a good team spirit to work together internally and across departments in order to plan for operational services.
• IT Proficiency e.g. MS Office
• Ability to work rotating shift hours, including weekends and public holidays

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.