Executive / Senior Executive IFE & Connectivity

Job Description

You will be part of the Product Development Department in Customer Experience Division.  He/She will work with the team to improve existing or develop  new Inflight Entertainment systems (IFE) to elevate and improve customer experience and satisfaction (CSAT).

Key Responsibilities:

• Set strategy and roadmap for KrisWorld with a focus on personalisation and innovation.
• Deliver Thales seatback features/apps end‑to‑end (research, requirements, UX, vendor coordination, testing/UAT, fleet rollout).
• Improve reliability (availability, reset/fault rates) via telemetry analysis and root‑cause actions with vendors.
• Lift CSAT through a data‑driven backlog, experiments, and continuous improvements.
• Manage Live TV: content/rights, SLAs, incidents, and service availability.
• Oversee vendor/contract, performance reviews, invoicing, and budgets.
• Benchmark competitors and build business cases for new capabilities.
• Lead headset/accessories specs, sourcing, quality; manage inventory and logistics.
• Ensure compliance with safety, cybersecurity, and data privacy; report on KPIs.

Requirements

• Bachelor’s degree.
• Proven product or programme management delivering complex hardware/software at scale.
• Strong vendor/commercial management and negotiation skills.
• Technical fluency in embedded systems, networks, or content delivery.
• Data‑driven; able to define and use KPIs to improve reliability and CSAT.
• Excellent communication and stakeholder leadership.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted