Loyalty Marketing Associate (Priority Passenger Services)

Job Description

The successful candidate will join the Priority Passenger Services (PPS) Department in SIA Loyalty Marketing Division. He/she will be part of a dynamic team that provides superior customer service to PPS Club members in Singapore.

Key Responsibilities

• Provide administration and operational support to the team 
• Manage the PPS Club mailbox
• Generate reports from internal customer platforms to support daily servicing functions, as well as for data analysis and review
• Assist in hosting and registration duties at PPS Club events
• Ensure the dissemination of escalated correspondence for follow up action, and responding to PPS Club members’ general queries
• Provide logistical support such as arranging for delivery of gifts to members and preparing event deliverables, including upkeeping of records of corporate gift inventories
• Design and develop the content and HTML for eDMs sent out to members, and update event-related pages on the company’s website
   

Requirements

• Diploma in any discipline 
• Knowledge and experience in HTML coding and eDM content creation an added advantage
• Digitally savvy with good proficiency in Microsoft Office suite of products, primarily Excel
• Highly motivated and meticulous
• Good team player who can also act as independent contributor
• Strong interpersonal and communication skills (verbal and written)
• Resourceful and adaptable 
   

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.