Senior Executive / Executive Business Analytics (Customer Experience)

Job Description

The successful candidate will be part of the Business Analytics Department within the Customer Experience Division.

Key Responsibilities

• Lead and develop customer-centric analytics initiatives (i.e. data ingestion, dashboards creation and enhancements, application of statistical and data science models)
       - Collaborate with the data analytics squad and business units (BUs) to raise user stories and requirements, based on Agile Kanban methodology 
       - Perform analytics and statistical work using tools like Tableau, Alteryx, Python, Gen AI to gain insights and identify focus areas
• Drive adoption and regular usage of the Tableau dashboards in Customer Datamart (CDm) portal among BUs and overseas stations
      - Engage BUs and stations on their requirements to develop insightful Tableau dashboards
• Apply analytics on business problems and hypotheses using CDm data and other datasets to develop insights and recommendations for Business Units
• Collaborate with BUs on transversal initiatives to improve customer experience, and support the data analyses required.  
• For candidate with Data Science background, an optional path of direct Data Science involvement in customer-centric initiatives, on project basis, can be explored.
   

Requirements

• Has a Bachelor’s degree.
• Data/Business Analytics related disciplines
• GenAI knowledge and practical experience on prompt will be an advantage
• Proficiency in Tableau, Python, Gen AI, SQL and advanced Excel will be essential
• Analytical, problem solving, collaborative, presentation skills are essential.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.