Senior Executive/Assistant Manager HR Standards & Quality

Job Description

The successful candidate will be part of a team driving, implementing, and optimising HR Shared Services operations.  This role comprises governance oversight, digital transformation leadership, and performance management to enhance the team’s operational efficiencies and productivity.

Key Responsibilities

1. Governance and Compliance

• Establish and maintain a governance framework for HR shared services operations
• Develop standardised operating procedures, and escalation protocols
• Design and implement Service Level Agreement (SLA) frameworks and Key Performance Indicators (KPIs) for measuring performance
• Create and manage centralised dashboards for monitoring of operational metrics
• Drive and manage the global administration of periodic initiatives that include Conflict of Interest (COI) and Rotation of Sensitive Position (ROSP) declarations

2. Digital Transformation

• Drive and manage the digital transformation roadmap for HR Shared Services, including use AI/Technology and automation
• Drive continuous improvement of HR chatbot functionality, User Experience/User Interface (UX/UI), content, and user experience to enhance employee self-service and reduce manual handling
• Manage the implementation and optimisation of digitalisation projects that include case/service management platform
• Keep abreast of new technological tools that aid in automation efforts

3. Process Excellence and Service Quality

• Refine/Redesign processes to identify optimisation opportunities
• Implement service excellence mechanisms to draw insights and enhance employee experience

Requirements

• Possess a University Bachelor's degree in any discipline
• Minimum 5 years experience in HR Shared Services, with audit background preferred
• Strong background in digital transformation (AI, Technology and automation, process redesign/optimisation, project and change management, and service excellence)
• Experience in Artificial Intelligence (AI), Robotic Process Automation (RPA), chatbot technologies, SAP SuccessFactors, and case/service management platforms
• Good understanding of data analytics and visualization tools (e.g. PowerBI, Tableau)
• Strong leadership, problem-solving, and interpersonal skills
• Strong communication, written and facilitation skills
• Analytical, meticulous, detail-oriented with strong numerical competency

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.