Customer Support & Billing Executive Engine Services

RESPONSIBILITIES

• Take ownership of assigned customer and act as the primary interface for all contractual, commercial, technical, operational and billing matters

• Lead the engagement with internal (eg: Operations, Finance, Engineering, Planning, Billing) and external customers on all aspects from workscope to delivery and redelivery commitments, pricing, engine status, invoicing, profitability, dispute, etc

• Nurture good working relationship between internal and external Customers  

• Drive contractual, performance metrics and customer satisfaction metrics for assigned customer and perform business reviews as required

• Regular engagement with assigned customer reps both locally and HQ to ensure feedback/issues are resolved timely

• Promote/upsell Maintenance Services to customers locally and globally as required

• Assist in the preparation of new contracts and proposals as required

• Support Sales activities and any other assigned task as required

• Work closely with internal and external customers to consolidate billing from SAP and Trax system and ensure timely and accuracy of billing and approval prior to invoicing  

• Assist with sales forecast and revenue accrual report to Finance
   

REQUIREMENTS

• Degree in Engineering, Business Administration or Marketing

• Good understanding of Airlines Business and Aircraft/ Engine MRO Operations

• Relevant experience (3-5 yrs) in Aerospace Operations, Account/Customer Management or Sales and Marketing

• Proficient in SAP, Trax and MS Office applications

• Excellent analytical, interpersonal and communication skills

• Able to build and maintain strong internal and external relationships

• Good intercultural awareness

• Strong negotiation and influencing skills

• Proven dispute management skills

• Ability to work/execute in a fast-paced operational environment

• Self-driven with the ability to work independently and as a team

• Proficient in MS Office applications

• Able to travel as required by the Business

We regret that only shortlisted candidates will be notified.

At SIA Engineering, we are committed to ensuring your personal information is protected and never misused. Personal data collected will be used or disclosed only for the purposes of your job application and potential employment with SIA Engineering, such as for assessing and evaluating your suitability for employment in any current or prospective position within the organization and verifying your identity and accuracy of the personal details and other information provided.

By submitting your application for this position, you consent to:

a) the collection, use and disclosure of your personal data by SIA Engineering for the purposes of your application and potential employment with SIA Engineering, including disclosing such personal data to any of SIA Engineering’s subsidiaries, affiliates or related corporations (if necessary for the processing of your job application); and

b) SIA Engineering’s retention of your personal data for 1 year for consideration of future job opportunities (where applicable)